Terms

Terms of Service

These terms explain how our store works, what to expect when you place an order, and the rules that apply to purchases from CANDRA'S HAIR.

1. Acceptance of Terms

By using the site or placing an order, you agree to these terms, our return policy, and any additional rules posted on the website.

2. Products and Descriptions

We work to describe hair colors, textures, and product details accurately, but small variations can happen due to lighting, batch differences, or screen settings.

3. Orders and Payment

An order becomes confirmed after successful payment or confirmation from our team. We may cancel suspicious, duplicated, or mistaken orders.

4. Shipping

We ship to available destinations and service levels. Delivery estimates are only estimates and may change because of the carrier, customs, or peak demand.

5. Returns and Exchanges

Returns are governed by our return policy. Hygiene-sensitive items, custom orders, and used products are generally not returnable.

6. Account Use

You are responsible for the accuracy of your account details, keeping your password secure, and all activity that occurs under your account.

7. Prohibited Use

You may not use the site for fraud, automated scraping, bypassing security controls, or any activity that interferes with the service.

8. Limitation of Liability

We are not liable for indirect damages, carrier delays, or events outside our reasonable control.

9. Contact

If you have questions about these terms, email us at support@candrashair.com.